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Frequently Asked Questions

General Questions

Can I choose my exact delivery date?

Yes, you can, as long as your delivery address is on HK island and Kowloon. 

If it is in the New Territories, we will write the date for the package to be opened on it and we will make sure the packages arrive on the date or earlier. 

During busy seasons such as Valentine's Day, we ask you to place your order no longer than 5 pm on February 13 to ensure that we can deliver it to her/his door or her office on or before February 14th with the mention "TO BE OPENED ON THE 14TH of FEB" on the box. Better be safe than sorry :)

If you need SAME DAY delivery, during the low season, use the chat box to let us know. We'll contact you and will try our best to accommodate.

How can I pay?

You can pay either by Credit card or Paypal (we accept the major credit cards such as Visa, MasterCard, American Express, and JCB).

 

Love in a box

Will the balloon arrive inflated?

Of course, we are sending the balloon already inflated so that the surprise when opening the box is perfect. The helium usually lasts up to 10 days.

Will my balloon fly away?

No. We are attaching it to your personalized card, so it will just fly out of the box, but it won't fly away.

How will my message be written?

As much as we'd love to manually hand-write each message, our customers write in many different languages, so we automatically print your message on the inside of the card using a lovely script font that ensures it looks perfect, no matter which language is used.

Can I get a refund?

Refund conditions are simple:

1. the product had a defect, was severely deflated or damaged. Send us a photo to hello@betterthanflowers.hk and we'll reimburse you within 72h or will send you a new balloon, depending on what you wish to do.

2. The balloon never arrived. All our deliveries are using a tracking number. If our provider confirms that the product was never delivered to the address or was returned to us, we will reimburse you within 72h. 

3. The balloon arrived late. If you paid for the specific date delivery and the balloon arrives later. We will reimburse you the cost of the delivery.